Returns & Exchanges
We want you to be fully satisfied with your Billabong gear, which is why we offer a 30-day return window for all unwashed and unworn items. Simply use our online portal to initiate a return or exchange and get back to the water in no time.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided by the portal and secure it to the outside of your original packaging.
Pack and Ship
Place your items with original tags attached into the box and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your items, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing